The Process
From order to locked device in your hands — a thoughtful, deliberate process designed to ensure your UTE serves your life perfectly.
You purchase the UTE through our Stripe checkout. Once your order is confirmed, you'll immediately receive a link to schedule your onboarding call.
This is where the real work happens. In a short, focused 15-minute video call, we'll discuss your daily routines, the tools you genuinely need, and build your configuration together.
This isn't a sales call. It's a conversation about how you want to live. We'll challenge you if we think an app doesn't serve you. This is the only time the door is open — we take it seriously.
After the call, we immediately configure your UTE based on what we discussed. Your exact app suite, your settings, your phone. We flash the firmware, apply the permanent lock, and prepare it for shipping.
Your locked, configured UTE ships the next business day. When it arrives, it's yours — exactly as you built it. No setup required. No app store to tempt you. No decisions left to make. Just a phone that does what you need it to do, and nothing else.
The onboarding call is where permanence earns its place. We won't rush you. We won't let you make reactive decisions. This is a deliberate, focused conversation about what actually belongs in your life.
We'll walk through categories — communication, productivity, utilities, media — and build your configuration together. If you say "Instagram," we'll ask why. If you say "just in case," we'll push back. The goal isn't restriction. It's clarity.
By the end of the call, you'll have a phone designed around your real life. Not your aspirational life. Not someone else's life. Yours.
You'll need to ship the device back to UTILITY, and we can add it for you. There's a $200 service fee per change — this covers shipping both ways and the reconfiguration. This isn't punitive. It's intentional friction. The lock works because it's inconvenient to undo. If you truly need the app, the fee is worth it. If you don't, the friction protects you from yourself.
Apps will auto-update when a new package is available. Your banking app, your messaging app, your maps — they all receive updates normally. What you can't do is add new apps, remove existing ones, or change the configuration. The apps you chose stay. The updates keep them working.
Correct. The configuration is locked at the firmware level. You can't bypass it. You can't unlock it. You can't "developer mode" your way around it. The only way to change it is to send it back to us — and pay the service fee. That's the product. Permanence is the feature, not a bug.
You won't. We'll walk through everything with you, and we won't lock the configuration until you confirm it's right. If you realize during the call that something's missing, we adjust. If you think of something an hour after we hang up, email us before we ship — we'll add it. Once it ships, it's locked. But we give you every opportunity to get it right before that happens.
We ship the next business day after your onboarding call. Standard shipping is 3-5 business days within the US. You'll receive tracking information as soon as your UTE ships.
All UTEs come with a 2-year hardware warranty. If something breaks that's our fault — hardware failure, manufacturing defect, etc. — we'll repair or replace it at no cost. Your configuration stays intact. If you break it (drop it, water damage, etc.), standard repair fees apply, but we'll restore your exact configuration when we fix it.
Order your UTE, schedule your onboarding call, and get your phone configured the right way — once.
Order the UTE — $699